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New Forest / Return faq's

Return FAQ's

Take a look through your support categories for your question, if you still require help please contact us.

Return

We have extended our returns period for any orders placed from 1st October 2021 until Monday
17th January 2022

In your parcel there is an invoice, a returns form, and a postal returns label for UK customers. Please fill in the returns form and put inside your parcel with the invoice attached in the space provided on the reverse. In the 'Exchange for or Refund' box please tick 'Refund' if a refund is required. If an exchange is required please specify the size and colour required.


Attach the postal returns label to your parcel and take to your local post office. Please note that the tracked returns system is only available to UK orders.


If you do not wish to use our returns label you can simply complete the returns form and post it to;


New Forest Clothing Co Ltd, Unit 17, Batten Road, Downton Industrial Estate, Salisbury, Wiltshire, SP5 3HU.

Refunds and exchanges are typically processed on the same day that the items arrive.

If you require an exchange we will send the new size completely free of any postage charge.

If you require a refund we will deduct £3 from the original cost of the merchandise to cover the return postage if you have used our pre-paid address label. The remaining balance will be refunded via the payment method used to purchase the goods.





The original postage charge is only refunded if the product is faulty, or the wrong item was sent.

We will send an email notification with a new tracking reference number if you have requested an exchange. In the event of a refund you will receive an email credit notification. Please check your Junk and clutter folders as often this email can go into these folders.

In the unfortunate event that your item is faulty please send a picture of the fault along with your name, address and order number to support@newforestclothing.co.uk

We will reply to your email within 24 hours (during office hours).

Exchange

In the 'Exchange for or Refund' box please specify the size and colour required and follow the returns process as stated on the returns form. If the product that you request is available we will aim to send your exchange the day your return arrives. Where the item is out of stock you will be refunded. We do not charge subsequent postage to post your exchange to you.

If the item you wish to exchange for is of less value then we will process the exchange and refund the difference.

If the items is of greater value you will need to re-purchase the new item and send back your item for a refund.

If you have lost or misplaced your Returns Form you can re-print here, Returns Form. Please fill this out in full and include it in your package when returning it to us.

If you have lost or misplaced your Postal Returns Label you can download and print a new label by clicking this link.

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