*Our extended Christmas returns policy is valid from 15 October. You’ll have until 11 January 2021 to return purchases bought during this time.*
Goods can be returned for refund or exchange within 28 days of receipt. If you require a refund we will deduct £3.00 from the original cost of the merchandise, to cover the cost of using our tracked returns system. If you require an exchange we will send the new size free charge. The tracked returns system is only available to UK orders.
- How do I return my items?
In your parcel there is an invoice, a returns form, and a postal returns label for UK customers. Please fill in the returns form and put inside your parcel with the invoice attached in the space provided on the reverse. In the 'Exchange for or Refund' box please state 'Refund' if a refund is required. If an exchange is required please specify the size and colour required.
Attach the postal returns label to your parcel and take to your local post office. Please note the tracked returns system is only available to UK orders.
If you do not wish to use our returns label you can simply complete the returns form and post it to;
New Forest Clothing Co Ltd
Unit 17, Batten Road
Downton Industrial Estate
Refunds and exchanges are processed on the same day that the items arrive.
- What can I do if I've lost my returns form, or postal returns label?
If you have lost or misplaced your Returns Form you can download and print off a copy by clicking this link. Please fill this out in full and include it in your package when returning it to us.
If you have lost or misplaced your Postal Returns Label you can download and print a new label by clicking this link.
- Who covers the cost of returning my items?
If you require an exchange we will send the new size completely free of any postage charge.
If you require a refund we will deduct £3 from the original cost of the merchandise to cover the return postage. The remaining balance will be refunded to the debit / credit card or PayPal account used to purchase the goods.
The original postage charge is only refunded if the product is faulty, or the wrong item was sent.
For items that are damaged or faulty please follow the returns procedure and no charge will apply. A replacement will be sent free of charge or a full refund given once we have the faulty / damaged item back.
- How do I know that my return has been processed?
We will send an email notification with a new tracking reference number if you have requested an exchange. In the event of a refund you will receive an email credit notification. Please check your Junk and clutter folders as often this email can go into these folders.
- How long will it take for my account to be credited?
Please note that card payments, although processed on the day of return, normally take 3-4 working days to reach your account or show up on your statement. paypal refunds are instantly credited.
- My item is faulty or damaged, how do I return it?
In the unfortunate event that your item is faulty please contact us on [email protected] Please follow the returns procedure and no charge will apply. A replacement will be sent free of charge or a full refund given once we have the faulty / damaged item back.
- How do I exchange an item?
In the 'Exchange for or Refund' box please specify the size and colour required and follow the returns process as stated on the returns form. Where the size is available we will send your exchange the day your return arrives. Where the item is out of stock we will contact you and offer a suitable alternative. We do not charge subsequent postage to post your exchange to you.
- Any other questions?
We are always delighted to help you, please do contact us on 01725 510051 or email at [email protected] and we will answer your question within 24 hours Monday-Friday.