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COVID-19 Update

As you will be aware, as a country we are faced with some challenging times at the moment and I wanted to advise all our customers what our current plans are and what we can continue to provide to you. The safeguarding of our employees, customers and immediate persons involved in the operations of New Forest Clothing is critical and we are following all relevant Government advice and procedures seriously. We have already implemented strict new measures to reduce the risks associated with COVID-19 and will continue to adapt and improve this where necessary.

As you can see from below, we are still open and fully functional, albeit slightly different to what we normally have and we are working on systems to ensure that we can continue to provide all our customers with the level of service and supply that they expect!

Warehouse Open - Our warehouse and service department is fully operational and we can ship out most orders same day if received by 3pm. All staff are washing hands regularly and before picking and packing any orders.

Office Open - Employees are staying at home if feeling any symptoms, but you can speak to a member of the New Forest Clothing team as per normal, Monday - Friday, 9am - 5pm by calling 01725 510051.

Showroom/Shop Closure - As of Monday 23 March we will be closing our small showroom to eliminate the chances of staff exposure to COVID-19, so we can continue to operate our online service to the high standards expected of us. UPDATE 15th JUNE 2020 - The Showroom remains closed due to social distancing rules. Customers are now able to visit our warehouse to collect items. You must phone ahead before arriving with details of the product you wish to purchase.

Online Orders & Returns - As well as our standard delivery, we are able to offer next day delivery to Mainland UK for most of our products on orders placed by 3pm. All online orders and returns are dealt with on the same day as usual.


SHOWROOM OPENING HOURS - CURRENTLY CLOSED

Monday - Saturday (August- March) 10:00 - 16:00
Monday - Friday (April- July) 10:00 - 16:00

Our shop is closed for all bank holidays including Christmas Day, Boxing Day and New Year's Day.

The showroom is located at our warehouse in the village of Downton on the edge of the New Forest. Please see map below.

STILL NEED HELP?

If you’re having problems with your order, please contact us using the details below

PHONE

01725 510051


EMAIL

[email protected]


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