If you are a customer located in the European Union, you have the legal right to cancel your order within 14 days of receiving your goods without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision to cancel within 14 days of receiving your order. You must then return the goods to us within 14 days of notifying us.

Return Shipping

You will bear the direct cost of returning the goods. To make returns easier, New Forest Clothing can provide a prepaid UPS return label. If you choose to use this service, a fee of £10 GBP will be deducted from your refund to cover the cost of the return shipping label.

Alternatively, you may arrange your own return shipping at your own expense and risk.

Condition of Returned Goods

Returned items must be sent back in their original condition, with all tags attached and, where possible, in their original packaging. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Refunds

We will process your refund to the original payment method without undue delay and no later than 14 days after we receive the returned goods.

Refunds will include the price paid for the goods and the cost of the least expensive standard delivery option offered at the time of purchase, as required by applicable law. Any additional costs arising from your choice of expedited or premium delivery are non-refundable.

Where a prepaid UPS return label has been used, the £10 GBP return shipping fee will be deducted from the refund amount.

Exemptions

This right of withdrawal does not apply to goods that have been personalised or made to the customer's specifications, or to any other products exempt from the right of withdrawal under applicable law.

How to Exercise Your Right of Withdrawal

New Forest Clothing Ltd
Unit 1 Barn Close 
Axis 31
Three Legged Cross
Wimborne
Dorset
BH21 6FF
United Kingdom
+44 1725 510051
support@newforestclothing.co.uk

If you are an EU consumer and wish to exercise your statutory right of withdrawal, you may complete and submit the form below, or alternatively send a clear statement by email to support@newforestclothing.co.uk confirming your decision to withdraw from the contract. You do not have to use the form below.

If you are an EU consumer and wish to exercise your statutory right of withdrawal, you may complete and submit the form, or alternatively send us a clear statement by email on support@newforestclothing.co.uk confirming your decision to withdraw from the contract. You do not have to use the below form.

Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer law.