How do I return my items?
For returns, please visit: https://www.newforestclothing.co.uk/pages/returns
Refunds and Exchanges:
Refunds and exchanges are typically processed on the same day we receive your returned items.
Returns Policy:
Unwanted items must be returned within 28 days of delivery. To qualify for a refund, all items must be:
- Unworn/unused
- In their original condition
- With their original packaging
Please note that if an item is returned to us damaged, worn, or in an unsuitable condition, we will be unable to issue a refund. All returned items are carefully inspected upon receipt.
Return Process (UK Mainland):
We use Royal Mail as our return delivery partner for Mainland UK orders.
Items can be dropped off at a Post Office.
Alternatively, you can arrange a collection from your address via the Royal Mail website.
Overseas Returns:
For international orders, we partner with UPS to handle returns.
How do I exchange an item? (exchanges available on UK orders only)
Please go to www.newforestclothing.co.uk/returns
We do not charge postage for sending your exchange item back out to you.
You do not need to wait for us to receive your return before your exchange is dispatched.
To use this service, you will need to enter your card details in the returns portal. No payment will be taken at this stage. Instead, a temporary hold for the value of the exchange item will be placed on your account.
We will only charge you if the original item is not returned to us within 14 days.
How do I return an item from overseas?
Returns Information
For all returns, please visit: www.newforestclothing.co.uk/returns.
International Customers
Unfortunately, we are unable to offer an exchange service for customers outside the UK. If you require a different size, color, or product, you will need to place a new order. Non-UK orders can be returned for a refund. Please note that shipping costs including duties and taxes are non-refundable for orders outside of the UK and EU*
Return Postage Costs
£15 GBP Countries (via UPS)
USA, Canada, Qatar
£10 GBP Countries (via UPS):
Andorra, Austria, Belgium, Bosnia & Herzegovina, Croatia, Czechia, Denmark, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City, Bulgaria, Estonia, Kosovo, Malta, Cyprus, Luxembourg.
£5 GBP Countries (via Royal Mail):
Jersey, Guernsey, Isle of Man.
*EU duties and taxes are only refundable under the EU Right of Withdrawal effective on orders placed on or after 19th June 2026
I wish to exchange for an item of different value
Please visit www.newforestclothing.co.uk/returns to process your return. On the portal you will be able to pay the difference if your exchange order is of higher value. If your exchange order is of lower value we will process a refund for the difference once we receive your return.
My item is faulty or damaged, how do I return it?
Please click on the link below and follow the instructions on screen
https://newforestclothing.loopreturns.com/#/
We are committed to ensuring that you are completely satisfied with your purchase. If you receive a faulty item, we will be happy to assist you with a return, provided the item is within the warranty period of the manufacturer.
To ensure the safety of our staff, all returned items must be clean and dry. This is in line with our Health and Safety policy. We reserve the right to reject a warranty return if the item is returned soiled or wet.
Who covers the cost of returning my items?
If you require an exchange we will send the new size completely free of any postage charge for UK orders.
For UK orders If you require a refund we will deduct £3 from the original cost of the merchandise to cover the return postage if you have used our pre-paid address label. The remaining balance will be refunded via the payment method used to purchase the goods. If you would like store credit to the value of your order there will be no £3 deduction. The cost of overseas returns will depend on the country that it is being sent from.
The original postage charge is only refunded if the product is faulty, or the wrong item was sent.
Non-UK orders can be returned for a refund. Please note that shipping costs including duties and taxes are non-refundable.
Return Postage Costs For Overseas Orders
£15 GBP Countries (via UPS)
USA, Canada, Qatar
£10 GBP Countries (via UPS):
Andorra, Austria, Belgium, Bosnia & Herzegovina, Croatia, Czechia, Denmark, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City, Bulgaria, Estonia, Kosovo, Malta, Cyprus, Luxembourg.
£5 GBP Countries (via Royal Mail):
Jersey, Guernsey, Isle of Man.
What items can I return?
We understand that sometimes a product may not be right for you, and you may wish to return or exchange it. As long as items are unworn and in their original condition, you can return them within 28 days of delivery. Please note the following exceptions: socks can only be returned if they remain sealed in their original packaging, and in-ear items cannot be returned once their packaging has been opened.
The returns portal doesn't recognise my order number or email address
Your order number can be found on your email confirmation or on the shipping label on your parcel. It appears at the bottom of the label under “Customer Reference.”
If your order was an exchange, it may include “EXC-” or "E-" before the numbers — this must be entered exactly as shown.
For example, if your original order number was 3552106, your exchange order might be EXC-3552106-1.
Please make sure to use the same email address that you used when placing the order.
EU Right of Withdrawal
If you are a customer located in the European Union, you have the legal right to cancel your order within 14 days of receiving your goods without giving any reason.
To exercise your right of withdrawal, you must notify us of your decision to cancel within 14 days of receiving your order. You must then return the goods to us within 14 days of notifying us.
Return Shipping
You will bear the direct cost of returning the goods. To make returns easier, New Forest Clothing can provide a prepaid UPS return label. If you choose to use this service, a fee of £10 GBP will be deducted from your refund to cover the cost of the return shipping label.
Alternatively, you may arrange your own return shipping at your own expense and risk.
Condition of Returned Goods
Returned items must be sent back in their original condition, with all tags attached and, where possible, in their original packaging. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Refunds
We will process your refund to the original payment method without undue delay and no later than 14 days after we receive the returned goods.
Refunds will include the price paid for the goods and the cost of the least expensive standard delivery option offered at the time of purchase, as required by applicable law. Any additional costs arising from your choice of expedited or premium delivery are non-refundable.
Where a prepaid UPS return label has been used, the £10 GBP return shipping fee will be deducted from the refund amount.
Exemptions
This right of withdrawal does not apply to goods that have been personalised or made to the customer's specifications, or to any other products exempt from the right of withdrawal under applicable law.
How to Exercise Your Right of Withdrawal
New Forest Clothing Ltd
Unit 1 Barn Close
Axis 31
Three Legged Cross
Wimborne
Dorset
BH21 6FF
United Kingdom
+44 1725 510051
support@newforestclothing.co.uk
If you are an EU consumer and wish to exercise your statutory right of withdrawal, you may complete and submit the form below, or alternatively send a clear statement by email to support@newforestclothing.co.uk confirming your decision to withdraw from the contract. You do not have to use the form below.
If you are an EU consumer and wish to exercise your statutory right of withdrawal, you may complete and submit the form, or alternatively send us a clear statement by email on support@newforestclothing.co.uk confirming your decision to withdraw from the contract. You do not have to use the below form.
Complete and return this form only if you wish to withdraw from the contract
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