Refund policy
Returns
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused
- With tags attached
- In its original packaging
Items returned worn, damaged, or without tags may not be accepted.
You’ll also need your receipt or proof of purchase.
To start a return, please follow the instructions here:
https://www.newforestclothing.co.uk/pages/returns
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it. Our 28-day returns policy is offered in addition to your statutory rights.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on underwear or earbuds unless the item is faulty.
Damages and Issues
Please inspect your order upon receipt. If your item is faulty, damaged, or if you receive the wrong item, please submit a return request through our returns portal and select “Faulty Item” so we can review the issue promptly.
For full details, please visit our Help Centre:
https://www.newforestclothing.co.uk/pages/help-center-returns
Exchanges
With our Instant Exchange service, your replacement item will be dispatched the same day, so you won’t need to wait for your original item to arrive back with us before your exchange is sent.
You will be asked to enter your card details in the returns portal; however, no payment will be taken at this stage. A temporary hold for the full order value will be placed on your account.
You will only be charged if the original item is not returned within 14 days.
Refunds
Once we’ve received and inspected your return, we’ll notify you to confirm whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method.
Please note:
- Original shipping charges are non-refundable
- A £3 return postage deduction applies to refunds
- No £3 deduction applies if you choose store credit instead of a refund
We aim to process refunds the same day your return is received and approved, although during peak periods this may take up to 3 working days. Please also allow additional time for your bank or card provider to process the refund.
Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable consumer law.